Contact
We are here for you
At ZEITLOS, the old money aesthetic is built on lasting relationships and exceptional service. Whether you have an inquiry about a bespoke garment, need help with an existing order, or simply want to discuss the timeless quality of our collection, our dedicated support team is happy to offer personal assistance.
Contact us
The best way to reach us is by email. We guarantee that you will generally receive a response from a member of our team within 24 hours on business days.
| Contact method | Details |
|---|---|
| Email support | zeitlos.eu@gmail.com |
| Response time | Within 24 hours (Monday to Friday) |
Before you contact us...
To help us assist you as efficiently as possible, please include the following details in your email:
| Category | Information to include |
|---|---|
| Existing orders | Order number (e.g. ZT10045) and the full name used for the purchase. |
| Returns/refunds | Order number, the items you wish to return, and the reason for the return (e.g. fit or a quality concern). |
| Product inquiries | The product name or SKU (found on the product page). |
| Other | A clear and concise description of your question or concern. |
Company information
| Detail | Information |
|---|---|
| Brand name | ZEITLOS |
| Business hours | Monday–Friday: 9:00 AM–5:00 PM (CET) |